Age restrictions
All thermal areas, including the vitality pool, are restricted to 18 years and over. All treatments are restricted to 16 years and over. Children over the age of 4 are welcome to use the swimming pool between 9am - 10:30am and 4.30pm - 6pm only. There is a £10.00 charge per child.
Arrival
Please arrive 15 minutes prior to your treatment or package in order to complete your treatment consultation form and to relax. If you’re late, then unfortunately your treatment may have to be shortened so as not to inconvenience the next guest. The treatment price will remain the same.
Cancellation policy
A least 24 hours notice is required for cancelling spa treatments. For spa days we require at least 72 hours notice. If we are unable to re-sell your booking space a charge will be made to the card taken at the time of booking.
Health
As some treatments are not suitable for certain conditions, we will ask you to complete a treatment consultation form when you arrive for a treatment or spa programme. It is important to let us know of any medical issues, surgeries or pregnancy. For pregnancy within the first trimester, we do not recommend any body treatments.
What to wear
Swimwear is required for all wet areas of The Spa, including the pool and thermal area. Gym attire is required for those working out in our gymnasium. For guests having treatments, a robe is provided and it is recommended to wear either swimwear or underwear beneath.
Valuables
We strongly advise you not to bring valuables into The Spa. Items can be left in your locker.
Notes
When booking an 85 minute treatment, use of the facilities is complimentary for two hours. Please note that full spa day access can only be purchased on Saturdays and Sundays with a treatment 55 minutes or more. The cost of spa access is £25.00 per person, per two hours plus the treatment cost.